Privacy Policy

How we use your information

This privacy policy (together with our Terms and Conditions and any other documents referred to in them) set out the basis on which we collect personal data from our website.  We need to provide this information to make sure you know how we process any information collected by us and it is in accordance with the Data Protection Act 1998 and ICO (Information Commissioners Office) guidance.

The information we collect applies to:

Essential Cookies for our website to work properly

Visitors to our website

Customer Services to be able to communicate and provide our services

Visitors to our website

When a user visits  we collect standard internet log information and details of visitor patterns.  We do this to find out things such as the number of visitors to different parts of our website and this tells us the information that is useful. 

We do not collect information that identifies anyone.  We do not make any attempt to find out information on who is visiting our website.  We do not collect personal information through our website. 

The information we collect also allows us to provide quotes for our products and services.

The cookies used by Complete Sign Solutions Limited

Cookies are small electronic files that are placed on your computer when you visit a website.  They are often needed to ensure that the website works efficiently.

Please find below a table which explains the cookies that we use and why:

Cookie 1  

Google Analytics (_utma, _utmb, _utmc, _utmz)

These cookies are used to collect information about how our visitors use our website.  We use this information to see what visitors have found particular pages of use and how long they stayed on our website. This information is viewed in an anonymous format and also provides information on where our visitors come from.

You can opt out of Cookies

You can refuse the use of cookies by activating the setting on your browser which allows you to refuse the setting of cookies.  You can also delete cookies by clearing your browsing history (this will depend on your browser). 

Websites which are linked to us may also be using cookies.  If you have any concerns you should contact the third party website for more information.

Information Collected

We collect personal information about you when you give this to us in registering for any of our services through the website.   For example in order to obtain a comparative quote from the website. 

Telephone calls that you make to our customer services help line may be monitored and / or recorded.  This is to help us to train our staff and ensure we provide a good service to you

We will periodically review your personal information to ensure that we hold this for no longer than is permitted by law.

People who request information on our services

Complete Sign Solutions Limited hold the details of the visitors who request information on our services and products.  These details may be used to contact these people at a later date.

Any information or statistics relating to our business that we disclose to others shall not identify any visitors personally. We may, for example, perform statistical analyses of the behaviour of the users of our website in order to measure interest in the various areas of our website.

In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets.

If Complete Sign Solutions Limited or its assets are acquired by a third party, personal data held by it about its customers, will be one of the transferred assets.

We will use this information if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of Complete Sign Solutions Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We will not otherwise pass on or sell your personal information to a third party.

Where do we store your information

Complete Sign Solutions Limited store all information lawfully and in accordance with the protection Act 1998 in the UK and the Data Protection Act 1988.

The data that we collect and process is stored on servers held within the UK. 

Unfortunately the transmission of information via the internet is not completely secure.  We will do our very best to protect your personal data, however we cannot ensure the security of your data transmitted to our site.  Any transmission is at your own risk. 

Your right to access personal information

You have the right, on request, to receive a copy of the personal information that we hold about you.  You have the right on request:

– to be told for what purpose personal data about you is being processed

– to be given a description of the data and the recipients to whom it may be disclosed

– to have communicated in an intelligible form the personal data concerned and any information available as to the source of the data

There will be a nominal fee of £10 for administration fees. 

Your Responsibility

You must check and ensure that all information, content, material or data you provide on this website is correct, complete, accurate and not misleading and that you disclose all relevant facts.

Changes to the Privacy Policy

In the future, we may need to alter or amend this Privacy Policy. All changes will be posted on this page on this website. This Privacy Policy was last updated January 2017.